Support Center

Temporary maintenance, browser compatibility issues, or invalid input may cause problems. Try clearing your browser cache or using a different browser. If the issue persists, check that JavaScript is enabled in your browser settings since most of our tools rely on client-side JavaScript for processing. Some older browser versions may not fully support modern web APIs used by our image and PDF tools — updating to the latest version of Chrome, Firefox, Edge, or Safari typically resolves these issues. If none of these steps help, please submit a support request with your browser name and version so we can investigate further.

Use the support form above, select "Bug Report" as the category, and include steps to reproduce the issue. Screenshots help us diagnose faster. Please include the exact URL where the bug occurred, what you were doing when it happened, and what you expected to happen versus what actually happened. If you saw any error messages, include the exact error text or a screenshot. The more detail you provide, the faster our development team can identify and fix the problem. We typically resolve confirmed bugs within one to two weeks depending on complexity.

Yes. We welcome suggestions. Select "Feature Request" from the category dropdown and describe the tool you'd like to see. Include details about what the tool should do, who would use it, and any similar tools you have used before. Our team reviews all feature requests and prioritizes them based on user demand and platform relevance. We cannot guarantee that every requested tool will be built, but popular and practical suggestions are regularly added to our development roadmap. You can also vote for existing feature requests on our community discussion board if one is available.

Submit a support request through this page or email us directly at support@businessroshiya.com. For the fastest response, use the support form as it automatically routes your request to the appropriate department. If you email us directly, please include your name, email address, and a clear description of your issue so we can respond efficiently. We recommend keeping your support requests focused on a single topic so they can be directed to the right team member without internal forwarding delays.

General queries within 24 hours, technical issues within 48 hours. Critical issues receive priority support. Response times begin from when your request is received during business hours — requests submitted on weekends or public holidays may take slightly longer. If you have not received a response within the expected timeframe, please check your spam folder in case our reply was filtered. You can also follow up by replying to your support ticket or sending a new message referencing your original submission date.